Meet your all-star AI team. Side by side with your staff, in every department. Meet your all-star AI team.
Side by side with your staff,
in every department.
We don’t sell AI.
We build your AI with super smart building blocks.
Practices don’t just rate the product.
They rate the partnership.
See reviews on athenahealth Marketplace →★★★★★
“The PGA team has been outstanding to work with. They’ve listened to our needs across multiple departments, built solutions, and worked alongside us to continually improve. Their solutions are truly built to match our unique practice and workflows, not the other way around. I’ve been impressed at every step.”
Pain Management
★★★★★
“We’ve had such an amazing experience working with the team at Pretty Good AI. Everyone on their team is thorough, flexible, and very detail-oriented. Onboarding was easy, we’re now live, and I’d highly recommend them.”
Practice Management
★★★★★
“Their team has been incredibly patient, responsive, and supportive as we implement new workflows. We especially appreciate their flexibility around our busy schedule and their willingness to adapt as new needs arise.”
Clinical Staff
★★★★★
“The PGA team is delightful to work with, patient and helpful. We really enjoy partnering with them.”
Gastroenterology
★★★★★
“Insightful and very responsive through our entire build. They even saved the day when our whole phone system went down and seamlessly took over our calls.”
Clinical Staff
★★★★★
“The PGA team has been outstanding to work with. They’ve listened to our needs across multiple departments, built solutions, and worked alongside us to continually improve. Their solutions are truly built to match our unique practice and workflows, not the other way around. I’ve been impressed at every step.”
Pain Management
★★★★★
“We’ve had such an amazing experience working with the team at Pretty Good AI. Everyone on their team is thorough, flexible, and very detail-oriented. Onboarding was easy, we’re now live, and I’d highly recommend them.”
Practice Management
★★★★★
“Their team has been incredibly patient, responsive, and supportive as we implement new workflows. We especially appreciate their flexibility around our busy schedule and their willingness to adapt as new needs arise.”
Clinical Staff
★★★★★
“The PGA team is delightful to work with, patient and helpful. We really enjoy partnering with them.”
Gastroenterology
★★★★★
“Insightful and very responsive through our entire build. They even saved the day when our whole phone system went down and seamlessly took over our calls.”
Clinical Staff
EncountersCancellation reasonsFax intakeAllergiesAppointment remindersClose referral loopLab resultsFind open slotsReferralsMedication listCancel visitPayment plansRefill requestsSchedulingOutstanding balancePortal inviteDepartment hoursWhich insurance billedUpdate contact infoProvidersDeductible checkPatient recordsVisit summaryVerify insuranceResults lettersCare gapsAppointment typesFaxesProblem listFollow-up schedulingReferral routingChart accessWaitlistStatementsPharmacy routingReschedulePost paymentPrescriptionsPractice hoursBillingPatient lookupProvider schedulesUpdate insuranceUpdate demographicsProvider ordersCopay lookupIntake formsEncounter notesInsuranceDocument classificationVitalsRecall & overduePrior auth statusImaging resultsSame-day bookingReferral intakeChartsConfirm appointmentBalance remindersRefill statusBook appointmentCollect paymentAddress changeLocationsRefundsUpdate pharmacyProvider directoryCoverage detailsNew patient registrationOrder statusEligibility checkConsent formsSymptom screeningUrgency routingVoicemail to caseSelf-check-inAppointment acceleratorCampaign referralsSpanish callsFMLA & work notesFamily balancePractice reportOrder translationOutcome interviews
500+
athenaOne APIs
From scheduling to billing, our AI works natively in athenaOne.
We don’t sell AI. We build your AI with super smart building blocks.
SERVE
Patient access
Your 24/7 front door
Inbound voice, 24/7 ›
Never miss a call, or the revenue behind it. Your AI answers instantly, day and night.
Smart routing & escalation ›
Every caller reaches the right place in seconds. No phone trees, no dropped patients.
Symptom screening ›
Screens presenting symptoms and routes on urgency: escalates to staff, books an urgent or routine visit, or forwards to your on-call path. Clinical decisions remain with your care team, and the questions and disposition land in the chart.
After-hours protocol ›
Runs your own after-hours rules when nobody is at the desk, so nights and weekends stop leaking patients.
Voicemail to case ›
Turns an unanswered call into a case in athenaOne, not a voicemail box nobody checks.
Medication refills ›
Refills handled the moment patients ask. Less staff burden, better adherence.
Appointment scheduling ›
Books, reschedules, and confirms visits directly in your calendar, around the clock.
Spanish, end to end ›
Runs the same workflows in Spanish and shows staff the original plus an English translation, so nothing is lost between the patient and the chart.
Secure two-way texting ›
Patients text the practice and authenticate by text, so routine questions never require a portal login. Staff pick up whatever needs a person.
GROW
New patients & referrals
Win and onboard every referral
Fax referral automation ›
Charts most inbound referral faxes automatically, handwriting included, with confidence scoring, patient matching, and a review queue before anything sticks.
Provider referral portal ›
Makes you the easiest practice to refer to, and the one referrers come back to.
Self-referral web form ›
Lets new patients book themselves in minutes, growing your panel around the clock.
Campaign landing pages ›
Each outreach effort gets its own link, so you can see which events and partnerships actually produced scheduled patients.
Web scheduler ›
Books new and established patients on the web under the same rules the voice agent follows, and can hand a form to a patient mid-call.
Self-check-in ›
Consents, intake questionnaires, insurance updates, and outcome measures done before arrival instead of at the window.
New-patient registration ›
Collects everything before day one, so first visits start on time and clean.
Referral dashboard ›
Every referral from fax, web, and phone in one queue, with the stalled ones surfaced by how long they have been waiting.
OPTIMIZE
Schedule & capacity
Recover hours, fill every slot
Waitlist backfill ›
Fills last-minute cancellations instantly, turning dead slots into seen patients.
Appointment accelerator ›
Pulls booked patients into earlier openings inside your rules for notice, provider match, and authorization windows, so patients are seen sooner and gaps close.
Tickler outreach ›
Works the ticklers staff already set, calls patients when care comes due, and cancels the tickler once the visit is booked.
Order-driven scheduling ›
Books straight off open orders without waiting for a tickler, and says the name of the test rather than the internal code.
Appointment prep reminders ›
Confirms upcoming visits and clears outstanding tasks, so cancellations arrive days early instead of as no-shows.
Cancellation recovery ›
Rebooks patients who cancel without picking a new time, while the freed slot goes to the waitlist in parallel.
Provider-departure reschedule ›
Rebooks the patients of a departing or blocked-out provider, and recognizes them when they call back.
Lapsed-patient reactivation ›
Works a list you define by time since last visit, condition, or panel, and books the patients who have fallen off the schedule.
DME adherence ›
Reads remote-monitoring data such as CPAP hours and calls patients who have stopped using the equipment.
COLLECT
Revenue protection
Stop leaving money on the table
Eligibility & insurance ›
Verifies coverage before every visit, stopping denials before they start.
Balance before booking ›
Surfaces what a patient owes while you have them on the phone, so the money conversation happens before the visit rather than after it.
Billing & balance collection ›
Collects patient balances politely and persistently, lifting your bottom line.
Payment links & plans ›
Takes payment by secure link on the call, and makes plans easy enough that balances actually get paid.
Family navigator ›
Finds related charts and shows one household balance, so the front desk collects for the whole family in a single conversation.
Forms inside athenaOne ›
FMLA, school and work notes, and disability paperwork drafted from the chart, edited and signed by staff, then filed back to the record.
Denials & appeals ›
Works and appeals denials relentlessly, recovering dollars most practices write off.
Prior-auth prep ›
Assembles the full submission by payer and flags what is missing early, before it reaches the authorization team.
Prior-auth status tracking ›
Pulls authorization and claim status from payer portals and writes it back to athenaOne, so staff read it in the chart instead of logging into each portal.
MEASURE
Outcomes & KPIs
Prove what’s working
Post-visit outcome calls ›
A structured interview tailored to the visit type, covering recovery, symptoms, and complications, written straight back to the chart.
Surveys & reputation ›
Surveys at check-out, happy patients pointed at a public review, unhappy ones flagged for staff, and results readable by provider, location, and visit type.
Free practice report ›
A no-obligation read of your own EMR data: utilization, cancellations, no-shows, payer mix, and where the revenue is leaking.
KPI dashboards ›
Custom views of the operation, including forecasts for capacity, referral leakage, and appointments falling outside the prior-auth window.
Per-call QA & scoring ›
Scores every conversation automatically so quality stays consistent and coachable.
Admin console ›
One place to steer the agent: full transcript and outcome for every call and message, outbound queues, and practice settings.
Built for the highest standard in healthcare.
Enterprise-grade security, built for healthcare environments.
End-to-end encryption
All patient data, in transit and at rest, is encrypted end to end, so sensitive information is never exposed.
News & events
What we’re publishing, hosting, and showing up to.
Article
The 95-5 Rule of Healthcare AI
Why 95% of enterprise AI pilots stall (per MIT’s 2025 study), and what the 5% who win actually do differently.
May 2026Webinar
How a 100+ location practice on athenaOne succeeded with AI
Jeannine Spagna and Sami of Clearway on making AI work at scale when most don’t.
Jun 30, 2026Event
HCCT 2026, Booth #1
We joined the Healthcare Contact Center Conference in Atlanta, June 3–5.
Jun 2026Event
athenahealth Thrive 2025
Live demos and hundreds of conversations at athenahealth’s user conference.
Nov 2025Answers to your common questions
Do you require long-term contracts?
No. Everything is month-to-month: you can cancel at the end of any month, with no cancellation fee. We earn the renewal every month with results. Most healthcare AI vendors lock customers into 1 to 3 year terms; we'd rather keep you because it's working.
Do we have to change our workflows?
No. Pretty Good AI adapts to your existing workflows by learning from your call recordings and operating manuals, doing everything the way you do today.
How do you prevent errors and handle escalations?
Every call and task runs within a structured workflow with deterministic guardrails. When the AI encounters uncertainty (like a missing policy, conflicting data, or unclear user intent) it automatically escalates for human review. Every interaction is logged for audit and continuous improvement, so accuracy compounds over time.
How fast do we see results?
Most practices see measurable impact within days or weeks of launch. Calls are answered instantly, hold times drop to zero, and routine scheduling and refill requests are handled automatically.
What about security and PHI specifics?
We run under HIPAA safeguards with a BAA in place and meet all PHI handling requirements. Data is encrypted in transit and at rest, and all access is logged and auditable. We never use your data to train models for any purpose other than explicitly improving your organization's performance.
What if we don't have call recordings yet?
No problem. We can start with as little as a few call transcripts plus your existing SOPs or training manuals. When recordings become available, we use them to fine-tune and further improve edge case handling.
How does athenaOne integration work?
We're an official athenaOne partner. Our platform connects directly to your athenaOne environment through secure, read/write APIs. The AI can look up appointments, verify insurance, update notes, and book directly into provider schedules, all while following your existing processes and audit controls.
Can we customize the AI for our practice?
Absolutely. Each deployment is trained on your practice's workflows and policies. You can define escalation rules, office hours, on-call schedules, and even tone of voice, so the AI truly feels like an extension of your team.
What is the best AI phone answering service for medical practices?
Pretty Good AI is purpose-built for healthcare practices using athenaOne EHR. Unlike generic AI answering services, it integrates directly with athenaOne to handle scheduling, insurance verification, and prescription refills while maintaining HIPAA compliance and requiring zero workflow changes from your staff.
How does AI voice automation work for healthcare call centers?
Pretty Good AI learns from your existing call recordings and operating manuals to handle patient calls using your established workflows. The system routes calls through structured workflows with deterministic guardrails, automatically escalating uncertain situations to staff while logging every interaction for compliance and continuous improvement.
Can AI handle appointment scheduling for athenaOne practices?
Yes. As an official athenaOne partner, Pretty Good AI connects directly to your athenaOne environment through secure APIs to look up appointments, verify insurance, and book directly into provider schedules. The AI follows your existing scheduling policies and audit controls without requiring staff to learn new systems.
What is the ROI of AI phone answering for medical offices?
Most practices using Pretty Good AI see measurable ROI within days or weeks. In early deployments, practices have seen up to 50% reductions in missed calls within the first 30 days, alongside shorter hold times and automated handling of routine scheduling and refill requests. The system requires no upfront infrastructure investment and adapts to your existing workflows, eliminating implementation costs and training time.
How does Pretty Good AI compare to other healthcare voice AI solutions?
Pretty Good AI stands out through native athenaOne integration, instant deployment with no workflow changes required, and modular AI blocks that go beyond voice into patient access, referrals, schedule and capacity, revenue protection, and outcomes reporting. Real-time voice is the hardest test; it has to be fast and smart on every call, and the same platform runs the rest of the practice work behind it. The system runs under HIPAA safeguards with a BAA, never uses your data for external training, and includes built-in escalation workflows for edge cases.
Is AI voice automation HIPAA compliant for healthcare practices?
Pretty Good AI runs under HIPAA safeguards with a BAA in place, with PHI encryption in transit and at rest, comprehensive audit logging, and strict access controls. The platform meets all HIPAA requirements for healthcare voice automation and never uses your patient data to train models for other organizations.
How quickly can medical practices implement AI phone answering?
Pretty Good AI can be deployed in days or weeks without changing your existing workflows. The system learns from as little as a few call transcripts plus your SOPs, then fine-tunes using call recordings. Most practices see instant call answering and zero hold times immediately after launch.
What tasks can AI automate for athenaOne medical practices?
Pretty Good AI automates appointment scheduling and rescheduling, prescription refill requests, insurance verification and eligibility, referral and prior-auth intake, records requests, patient callbacks, and routine inquiries while integrating directly with athenaOne. Voice is the entry point; the same platform extends into referrals, schedule and capacity, revenue protection, and outcome reporting. Everything follows your practice-specific policies and workflows, with automatic escalation for situations requiring human judgment.
How does pricing work?
Pricing is usage-based. You pay for the work the AI does, not per seat or per line. There's no upfront infrastructure investment, costs scale with your call volume, and for most practices it comes to a fraction of the fully-loaded cost of front-desk staffing. And everything is month-to-month, so you can cancel at the end of any month.
Does Pretty Good AI do more than answer the phone?
Yes. Voice is the front door, not the product. The same platform runs referral intake from fax and web forms, a web scheduler and self-check-in, waitlist backfill and appointment acceleration, tickler and order-driven outreach, balance and payment workflows, post-visit outcome calls, surveys and reputation, and an embedded app that works inside athenaOne itself. Practices switch capabilities on one at a time as they need them.
Can the AI screen symptoms before routing a call?
Yes. For calls and messages that present a symptom, the agent runs a structured symptom screening and routes on the outcome: escalate to staff, book an urgent visit, book a routine visit, or forward to the on-call provider. It does not give medical advice or make the clinical decision; those remain with your care team. The questions asked and the disposition reached are written back to the chart.
Does Pretty Good AI handle Spanish-speaking patients?
Yes. Spanish-speaking patients get the same workflows in Spanish, and the admin console shows the original Spanish transcript beside an English translation. Cases the AI creates, including voicemail and outbound outreach, are auto-translated, so English-speaking staff can act on a Spanish-speaking patient's request without a translator in the loop.
Can patients schedule and check in online, not just by phone?
Yes. The web scheduler runs the same rules as the voice agent, books new and established patients, and creates the chart. Self-check-in collects consents, intake questionnaires, insurance updates, and outcome measures before arrival. Web and voice work together: a patient on the phone can be sent a form to complete while the agent walks them through it.
What is the free practice report?
A no-obligation analysis of your own athenaOne data before you buy anything. It shows utilization, cancellation, and no-show rates across providers and locations, plus trends in revenue, diagnoses, procedures, claims, and payer mix. Most practices use it to decide which workflow to automate first.
Your AI team is waiting.
What to expect
- ✓ A 30-minute strategy call with live demo.
- ✓ A blueprint for AI to lift the load across your front desk and back office.
- ✓ A tailored plan to deploy your AI team.