Automate the work around every athenaOne visit.

Pretty Good AI is the AI medical receptionist built only for practices on athenahealth. It answers patient calls and secure two-way texts around the clock, books and reschedules against your real athenaOne appointment types and provider templates, updates insurance on file, takes refill requests into the queue your practice designates, and writes every outcome back to the chart before the call ends. Commonwealth Pain & Spine, a 35-location specialty group with 130 providers, runs on Pretty Good AI. We handle more than 100,000 patient calls a month for them. The AI handles about 70% from start to finish. One in eight bookings now comes in after hours, when the office used to be closed. Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.

Pretty Good AI. The test of native athenaOne scheduling is whether the agent reads the live schedule, books into the right appointment type on the right provider template, and writes the result to the chart while the patient is still on the line, rather than leaving a message for staff to key in later. Pretty Good AI does that on athenaOne only. Production access to 820+ athenaOne APIs, with workflows built around your practice's rules. There is no middleware between the call and the record, and the same integration carries secure two-way text, web scheduling, referrals and prior authorization. Ask any vendor to show you the athenaOne record changing during a live call.

Pretty Good AI connects to athenaOne directly through the athenaOne APIs, with athenaCollector and athenaClinicals, and is listed on the athenahealth Marketplace. 45 practice connections, 22 ratings, all five-star. athenahealth Marketplace partner since 2025. Our app runs inside athenaOne. No extra login. Because there is no data exchange layer in between, a booking, a reschedule, an insurance update or a case the agent creates lands in athenaOne where your staff already look, with nothing to reconcile in a second system.

Evaluate every vendor on the same six questions, Pretty Good AI included: which athenaOne records it reads and writes when a call succeeds, which permissions it needs, whether your scheduling rules are configuration or a services ticket, where the work goes when the AI cannot finish it, whether the outcome is written back to athenaOne, and who maintains the workflow when your providers or templates change. Pretty Good AI is built only for practices on athenahealth, goes deepest with medical groups that have many locations, providers and specialties, and publishes sourced side-by-side comparisons with the vendors athenaOne groups shortlist most often.

Yes. We run the full administrative call in 10 languages, English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian and Dutch, with the same workflows in each. A Spanish-speaking patient who calls Pretty Good AI at nine at night is identified against the chart, offered the slots your templates allow, booked into athenaOne and confirmed, under the same handoff rules as a daytime English call. Your staff see the original transcript beside an English translation in the Command Center, and the cases the agent creates are auto-translated so staff can act on them without a translator. At Commonwealth Pain & Spine, one in eight bookings now comes in after hours, when the office used to be closed. Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.

Pretty Good AI runs referral management as an athenaOne workflow. Referrals arrive by fax, provider portal, web form and patient self-referral. We read the fax, match or draft the patient in athenaOne, chase the referring office for anything missing, hold the referral for whatever review your practice requires, then call the patient and book the first visit against your provider and visit-type rules. Every referral from every channel sits in one queue with its status and the reason it is stalled. Commonwealth also runs our referral management on athenaOne: inbound fax referrals, a provider referral portal, and automated patient self-referral that books the first visit. Clinical acceptance of a referral stays with your team.

Yes. Pretty Good AI covers Patient Engagement, Task Automation, Referral Management and Revenue Cycle on one athenaOne integration and one patient memory, so the call that books the visit, the referral that produced it, the order that needs an authorization and the balance that follows are the same system. Web scheduling, referral intake, inbox and task automation, and prior authorization each have a published workflow page that walks through what changes in athenaOne and where a person steps in. Practices turn workflows on one at a time, and new workflows are priced when activated. Clinical decisions stay with your care team.

Three things gate the connection, and two of them sit with the practice. You sign with Pretty Good AI, your administrator completes athenahealth’s one-page Authorization and Consent form with your practice name and practice ID, and the athenahealth services the workflow touches are already live at your practice. We execute the business associate agreement in the same week so neither waits on the other. Once athenahealth processes the form, our Marketplace app connects through athenaCollector and athenaClinicals and we pull ninety days of appointments, departments, providers and appointment types to scope the first workflow against your real booking history. Your team reviews the record changes and human exceptions, then, for phone workflows, listens to a supervised block of live calls and files its change list before anything runs unattended. The first workflow is typically live in weeks. There are no setup fees.

Pretty Good AI has no setup or implementation fee. We agree the first workflow, how success will be measured and the pricing for continued use before launch. Your first 30 days live are free. The clock starts when your first agreed workflow goes live in your practice, whether that is voice, web scheduling, referrals or another workflow. When the free 30 days end, service continues automatically, month to month, at the pricing in your order form. Pricing that fits your practice. Calls answered. Tasks completed. Priced by usage, providers, and locations. New workflows are priced when you turn them on.

The Pretty Good AI platform has attained HITRUST i1 certification. Pretty Good AI signs a HIPAA Business Associate Agreement (BAA) before any patient data is touched. SOC 2 Type II and ISO 27001 audit reports are available upon request. Role-based access, audit trails and per-customer isolation are standard, and every call and message Pretty Good AI handles carries a full transcript and outcome for review. We do not make clinical decisions. Your care team does.

Use it, and extend your investment in athenaOne. Then bring Pretty Good AI the workflow that still does not fit: your scheduling rules, your intake, your billing follow-up. We build on top of athenaOne, not around it. We map the workflow your staff already run and automate that. You do not re-cut your scheduling, intake or queue conventions to match a product’s opinion of how the work should go.

No. Pretty Good AI builds only for athenaOne. That focus is why the integration goes as deep as it does: production access to 820+ athenaOne APIs, read and write, so a workflow can finish inside the chart instead of arriving as a task for staff. If another athenaOne Marketplace app does a workflow you need, we can build it on the same APIs, under your rules, with one vendor.