Category comparison
athenahealth Marketplace AI Partner: Pretty Good AI
What Pretty Good AI's athenahealth Marketplace listing shows, what a practice connection does and does not mean, and how to judge any AI partner on the Marketplace.
The short answer
Yes. Pretty Good AI is an athenahealth Marketplace partner and builds only for athenaOne. 45 practice connections, 22 ratings, all five-star. athenahealth Marketplace partner since 2025. athenahealth publishes those counts on the listing, current as of October 2026. A practice connection is a practice connected to the app in athenaOne, not a customer count, and the listing is the right place to start checking any Marketplace vendor, including us.
Is Pretty Good AI an athenahealth Marketplace partner?
Yes. 45 practice connections, 22 ratings, all five-star. athenahealth Marketplace partner since 2025. The listing is published by athenahealth on the athenahealth Marketplace, the directory practices use to find apps that work with athenaOne. It shows the app’s practice connections, its ratings, the specialties it serves, and the athenaOne products it works with: athenaCollector and athenaClinicals.
Pretty Good AI builds only for athenaOne. That is the one scope line we state, and it is why the work finishes in the chart. The athenaOne platform page covers what the platform does; this page covers what the listing tells you.
What the listing shows, and how to read it
Every Marketplace listing carries the same fields. Here is how to read ours, and any other vendor’s.
| On the listing | What it is | How to read it |
|---|---|---|
| Practice connections: 45 as of October 2026 | Practices connected to the app in athenaOne, counted by athenahealth | Not customers, revenue or retention. Take two dated readings to see growth, the one number this category does not publish. |
| Ratings: 22, all five-star | Reviews left by connected practices | The headline score is athenahealth’s weighted average, so it can sit below five even when every review is five stars. Read the reviews, not the number. |
| Specialties: 20 listed | What the app is built to serve, as published by athenahealth | Wider than the customer list by design. Ask which specialties are live today and in groups like yours. |
| Capability categories: Virtual Assistant, Scheduling, Revenue Cycle Services, Referral Management / Prior Authorization, Reporting & Analytics | athenahealth’s category names | Categories describe the shelf, not the depth. The workflow pages below say what each one changes in athenaOne. |
| Integrates with: athenaCollector and athenaClinicals | The athenaOne products the connection reaches | Scheduling, billing and chart work run through one connection, so a workflow is not split across vendors. |
What connecting through the Marketplace sets up
Connecting the app is the start of the integration, not the product. Once a practice connects, Pretty Good AI reads and writes the athenaOne record through 820+ athenaOne APIs: scheduling, tasks, communications and chart updates, through athenaCollector and athenaClinicals. Each workflow is fitted to the practice’s own protocols and rules, goes live in weeks, and is refitted as the practice changes. Clinical decisions stay with your care team.
The workflows practices start with:
- athenaOne web scheduling: online booking, new-patient chart creation and self-check-in written into athenaOne.
- athenaOne referral management: fax, provider-form and patient self-referral intake tracked to a booked first visit.
- athenaOne inbox and task automation: cases, ticklers, open orders and results callbacks worked inside athenaOne.
- athenaOne prior authorization: packets assembled from the chart, payer status written back; the determination stays with the payer.
Voice and secure two-way text run on the same integration, so a patient who calls and a patient who texts reach the same scheduling rules and the same chart.
What it costs
No setup fees. First 30 days live free. Month to month after. No annual lock-in. No list price is published. The pricing page explains what is metered, what is not billed, and the inputs behind a written quote.
Who runs it today
Commonwealth Pain & Spine, a 35-location specialty group with 130 providers, runs on Pretty Good AI. We handle more than 100,000 patient calls a month for them. The AI handles about 70% from start to finish. One in eight bookings now comes in after hours, when the office used to be closed. Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.
Clearway Pain Solutions also runs on Pretty Good AI. Ask us for a reference in your specialty; the specialty list on the listing is what the product serves, and a reference is who has signed.
How to judge any AI partner on the Marketplace
- Open the listing and note the date. Compare the connection count with an earlier reading. Growth is the number vendors do not publish, and athenahealth publishes the input for it. The Marketplace growth study does this for the whole category.
- Ask what changes in athenaOne when a task succeeds. Which records are read and written, which permissions the app needs, how your rules are configured, where exceptions go, and who maintains the workflow after launch. The athenaOne vendor guide is the checklist.
- Ask for the security reports under NDA and read the scope section. Do not read certification status off a Marketplace listing, including ours. Our posture is on HIPAA compliance and security.
- Ask for a named reference in your specialty, and for the terms in writing.
What this page does not claim
- A practice connection is not a customer, and the connection count is not a customer count.
- A Marketplace listing is not an endorsement by athenahealth and not a certification of anything.
- Ratings describe the practices that left them. Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.
Where to find us
Pretty Good AI on the athenahealth Marketplace is the listing. On this site, start with the athenaOne platform page and the workflow pages above.
Frequently asked questions
- Is Pretty Good AI on the athenahealth Marketplace?
- Yes. 45 practice connections, 22 ratings, all five-star. athenahealth Marketplace partner since 2025. The counts are published by athenahealth on the listing and were last checked in October 2026. [1]
- What does athenahealth Marketplace partner mean?
- A Marketplace partner is a vendor with an app listed on the athenahealth Marketplace, the directory practices use to find apps that work with athenaOne. Practices find the app there and connect it to athenaOne, and athenahealth counts each one as a practice connection on the listing. The listing also shows ratings, the specialties the app serves and the athenaOne products it works with. It is a directory listing, not an endorsement. [2]
- How many practices are connected to Pretty Good AI on athenaOne?
- 45 practice connections as of October 2026, published by athenahealth on the listing. A connection is a practice connected to the app. It is not a customer count, a revenue figure or a retention record. [1]
- Does Pretty Good AI work with EHRs other than athenaOne?
- No. Pretty Good AI builds only for athenaOne. The integration reads and writes the athenaOne record through 820+ athenaOne APIs, which is why a workflow can finish inside the chart instead of stopping at a handoff.
- Is Pretty Good AI HITRUST certified?
- Yes. The Pretty Good AI platform has attained HITRUST i1 certification. HITRUST certifies systems rather than companies, which is why the certification names the platform. Pretty Good AI signs a HIPAA Business Associate Agreement (BAA) before any patient data is touched, and SOC 2 Type II and ISO 27001 audit reports are available upon request. Ask us for the letter and the audit reports under NDA, and read the scope section. Do not read certification status off any Marketplace listing, including ours.
- What does it cost to use Pretty Good AI through the Marketplace?
- The listing does not change the terms. No setup fees. First 30 days live free. Month to month after. No annual lock-in. No list price is published. The pricing page explains what is metered and how to get a written quote.
Sources
Everything stated here about another vendor comes from that vendor's own public material or from the athenahealth Marketplace listing, on the date shown. Vendors change their products and their pricing; if something below is out of date, email contact@prettygoodai.com and we will correct it.
- Pretty Good AI, athenahealth Marketplace listing (accessed 2026-10-06)
- athenahealth Marketplace product directory (accessed 2026-10-06)
Why athenaOne practices evaluate Pretty Good AI
We are your AI team for athenaOne.
Your practice has its own providers, processes, and rules. Pretty Good AI works with your team to fit the first workflow to the work you want to improve, agree on how to measure it, and keep improving it as your practice changes.
Live and measured
- 100,000+
- patient calls a month, at more than one customer
- About 60%
- of those calls handled start to finish by the AI at the largest deployments
- Hundreds
- of providers inside a single group
- 20
- specialties on our athenahealth Marketplace listing
Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.
See it against your own athenaOne data
The honest way to compare is on your own call volume, your own schedule and your own payer mix. Book a working session and we will walk your numbers.