Pretty Good AI vs CallMyDoc
Pretty Good AI vs CallMyDoc
CallMyDoc is one of the most established patient-communication vendors on the athenahealth Marketplace. Pretty Good AI is the athenaOne-native newcomer. Where each one wins.
The short answer
CallMyDoc is a long-established, bootstrapped patient-communication suite with 300 practice connections and 113 reviews on the athenahealth Marketplace, and it is strong at after-hours coverage and replacing an answering service. Pretty Good AI is newer, athenaOne-only, connects to 500+ athenaOne APIs, and is built to complete work inside athenaOne rather than to route messages to the right person.
When CallMyDoc is the better fit: Your first problem is after-hours call coverage and you are trying to retire an answering service, you value a long marketplace track record over integration depth, or you run more than one practice management system.
Pretty Good AI vs CallMyDoc, side by side
| Dimension | Pretty Good AI | CallMyDoc |
|---|---|---|
| Track record on the marketplace | Listed since September 2025. 40 practice connections, 17 reviews, all five-star. | Listed since 2017. 300 practice connections, 4.8 average across 113 reviews. |
| Marketplace growth, 22 May to 4 September 2026 | 17 to 40 practice connections, +135.3% — the highest growth rate of any listing that started the window with 10 or more connections. | 286 to 300 practice connections, +4.9%. |
| EHR scope | athenaOne only. | Multi-EHR patient communication suite. |
| Integration depth | 500+ athenaOne APIs connected, out of roughly 800 endpoints athenahealth exposes. | Does not publish an athenaOne endpoint count. |
| Core strength | Completing athenaOne work end to end — booking, refills, referrals, eligibility, denials, KPI reporting. | After-hours and overflow call handling, self-scheduling, smart reminders, logging interactions to the chart. |
| Channels | Voice-first and omni-channel: voice, text, video, web and fax, with patient-engagement infrastructure for surveys, AI forms, reviews and reputation management. | Voice and messaging suite. |
| Published pricing | Pricing model published: platform per location, a per-provider fee for the modules switched on, voice per call. Quote on request. Your first 30 days live are free, and terms are month-to-month. | No public list price. Contact sales. |
| Message taken versus work finished | Symptom screening on the Schmitt protocol routes the call, voicemail is written to athenaOne as a case rather than a separate voicemail box, and booking, refills, referral intake, recalls and balances are completed on the same integration. | A long-established patient-communication suite, strong at after-hours coverage and answering-service replacement, that routes messages to the right person for staff to work. |
Start with the thing that is true
CallMyDoc has been on the athenahealth Marketplace since 2017 and has 300 practice connections and 113 reviews at a 4.8 average. We have 40 practice connections, 17 reviews, all five-star. If your evaluation weights track record heavily, they win that column outright and we are not going to argue it.
What we would argue is that track record answers a different question than the one most practices are actually asking in 2026.
Message routing versus work completion
The generation of tools CallMyDoc comes from was built to make sure nothing gets dropped. A call comes in after hours, the system captures it, categorizes it, and gets it in front of the right person by morning. That was a large improvement on an answering service and it is still valuable.
The question now is different: how much of that work can end without a person at all? Not “was the message routed correctly”, but “was the appointment booked against the right appointment type and provider group, was the refill put in the right queue, was the referral attached to the order, was the tickler closed”.
That is the problem Pretty Good AI is built for, and it is why we connect 500+ athenaOne APIs out of the roughly 800 endpoints athenahealth exposes rather than the ten to twenty that message capture requires.
The overlap is real
Both products answer calls, both do self-scheduling, both send reminders, both write back to the chart. A practice that buys either one will stop missing calls. If that is the whole brief, this is a close comparison and their marketplace history is a legitimate tiebreaker.
Where we would tell you to buy CallMyDoc
If the board conversation is “we are paying an answering service too much and patients complain about it”, and nobody is talking about referral leakage, denials or schedule density, CallMyDoc solves the stated problem with a longer reference list than ours.
If you run practice management systems other than athenaOne, they support that and we do not.
Where we would argue for us
The practice that should be talking to us is the one where the phone is one symptom of a front office that is behind. Referrals sitting in a fax queue. Ticklers nobody works. Eligibility checked twice or not at all. Denials worked late. Those are separate purchases with most vendors. With us they are modules on an integration you already have, and you turn them on when you are ready.
Pretty Good AI also serves smaller practices, but we have a stronger focus on call centers and central patient-access and support teams. We are especially suited to complex specialties, multiple locations, and high or complex appointment and phone volume, where the work needs to finish inside athenaOne rather than stop at message capture.
How to decide in thirty days
Ask both vendors for their first 30 days live on calls in your own environment, then compare two numbers: what percentage of calls ended with no human action required, and what percentage ended with a task in someone’s queue. Everything else in the evaluation is commentary on those two numbers.
Why practices pick us over CallMyDoc
Four parts, one platform, and each part uses the others. Most of the vendors on this site own one of these four well. The argument for us is that the same integration and the same patient memory carry all four, and that it is athenaOne only.
Patient engagement
We bring patients in and keep them close
We pick up the phone, day and night. Patients reach you by phone, text, chat or video. They book, reschedule, ask for a refill or get an answer. We call and text for you too — confirmations, recalls, and open slots to fill. Our AI remembers what a patient already told your practice, across every channel, so nobody repeats themselves.
Workflow automation
We do the staff work that piles up
A cancellation, a new referral, an overdue follow-up or a staff request starts a job. We do the steps, reach the patient if we need to, and hand the rest to your staff with everything they need. Your team sees the work in the Pretty Good AI Console or right inside athenaOne. Clinical decisions stay with your care team, always.
Referral management
We turn referrals into first visits
Referrals arrive by fax, portal and form. We track each one from intake to first visit, chase the missing information, reach the patient and book the visit. You see where every referral stands, and where the funnel leaks.
Revenue cycle
We keep revenue moving
Money leaks around every visit. We check insurance before the visit, track approvals so visits are not held up, call patients about balances, set up payment plans, and follow up on the claims your team hands us. Built to your billing team’s rules.
We only do athenaOne
One system means we go deep. We connect 500+ of the roughly 800 endpoints athenahealth exposes, and we read and write the real record — no middleware. Most vendors in this category connect ten or twelve. That depth is what lets a workflow finish instead of stopping at a handoff.
We build yours
If you can write down the rule, we can automate it. Your scheduling rules, your intake questions, your handoffs, your billing follow-up. And if another athenaOne marketplace app does a workflow you need, we can build it for you — same APIs, your rules, one vendor.
Live and measured
- 100,000+
- patient calls a month, at more than one customer
- About 60%
- of those calls handled start to finish by the AI at the largest deployments
- Hundreds
- of providers inside a single group
- 20
- specialties on our athenahealth Marketplace listing
The mix is deliberately wide: FQHCs, family practice and primary care, OB-GYN, behavioral health, orthopedics, pulmonology and sleep, gastroenterology, urology, urgent care and surgery centers among them. Different specialties break the front office in different places, and the rules that fix them are not the same rules.
Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.
Month to month, no setup fees. We build your first workflow before you pay anything, then the first 30 days live are free from the day it goes live — not the day we start building.
We don’t sell AI. We build yours.
Frequently asked questions
- What is the difference between Pretty Good AI and CallMyDoc?
- CallMyDoc is an established multi-EHR patient-communication suite that automates calls, self-scheduling and reminders, and is often bought to replace an answering service. Pretty Good AI is athenaOne-only, connects to 500+ athenaOne APIs, and is designed to complete work inside athenaOne — booking against the right appointment type, routing refills, attaching referrals, closing ticklers — rather than to capture a message and route it.
- Is CallMyDoc a good athenahealth vendor?
- CallMyDoc has one of the longer track records in this category on the athenahealth Marketplace, with 300 practice connections and 113 reviews at a 4.8 average as of September 2026. That is real evidence and it should count in an evaluation.
- Which is better for after-hours coverage?
- After-hours and answering-service replacement is CallMyDoc territory and they have been doing it for years. Pretty Good AI also covers nights and weekends, but the reason to choose us is what happens during business hours across scheduling, referrals and revenue workflows, not the after-hours line on its own.
- How much does CallMyDoc cost?
- CallMyDoc does not publish a list price and directs buyers to contact sales. Pretty Good AI also quotes rather than publishing a price, but publishes the model: platform fee per location, a per-provider fee for the modules switched on, and voice metered per call handled.
Sources
Everything stated here about another vendor comes from that vendor's own public material or from the athenahealth Marketplace listing, on the date shown. Vendors change their products and their pricing; if something below is out of date, email contact@prettygoodai.com and we will correct it.
- CallMyDoc — athenahealth Marketplace listing (accessed 2026-09-04)
- CallMyDoc company site (accessed 2026-09-04)
- Pretty Good AI — athenahealth Marketplace listing (accessed 2026-09-04)
See it against your own athenaOne data
The honest way to compare is on your own call volume, your own schedule and your own payer mix. Book a working session and we will walk your numbers.