Practices don't just rate the product. They rate the partnership.

"Our company has had the privilege of integrating Pretty Good AI into our clinic, and working with them has been an absolute pleasure. Their platform has been remarkably reliable, and on the rare occasion an issue has come up, their team was exceptionally responsive and resolved it immediately. What stands out most is their customization: they tailored their product to fit our specific clinic rules and operational needs seamlessly."

"We are a rural FQHC with complex scheduling criteria. The PGAI team has been great to work with, ensuring our AI agent is able to schedule appointments following our guidelines. It's been refreshing to work with a company that changes their workflow to match ours and not vice versa. All the members of the team have been supportive and really listen to our needs."

"Our AI agent has become an integral part of our organization and patient access strategy, helping patients schedule appointments, navigate common questions, and get what they need quickly and consistently. Their team took the time to learn our business, our workflows, our terminology, and the nuances of how our patients interact with us. It genuinely feels like they are an extension of our team rather than an outside technology vendor."

"Pretty Good AI has helped us stay more organized and improve our overall workflow. By helping us better utilize athena inboxes, we can manage communication and tasks more efficiently. Their support with day-to-day administrative work has also given our team more time to focus on areas like tracking, analytics, and marketing."

"PGA has been an excellent partner to work with and I highly recommend them. Their team takes the time to understand the issues we're facing and goes out of their way to deliver solutions that are ideal for our specific workflows, in a timely fashion."

"We've had a very positive experience partnering with Pretty Good AI. Today we use their AI voice technology to support several patient access workflows, including appointment scheduling and other common call needs. What I value most is their responsiveness and willingness to evolve with us. I would recommend Pretty Good AI to organizations looking to thoughtfully incorporate conversational AI into their patient access strategy."

"Pretty Good AI is taking calls, creating and updating cases, and disseminating info to patients without a person having to intervene. This has allowed our staff to focus on better patient care. PGA's staff is intelligent, knowledgeable, friendly, and never seems to tire working to ensure the virtual assistant is optimally configured to help our patients. Very impressed and highly recommend."

"The PGA team has been outstanding to work with. They've listened to our needs across multiple departments, built solutions, and worked alongside us to continually improve. Their solutions are truly built to match our unique practice and workflows, not the other way around."

"We've had such an amazing experience working with the team at Pretty Good AI. Everyone on their team is thorough, flexible, and very detail-oriented. Onboarding was easy, we're now live, and I'd highly recommend them."

"Their team has been incredibly patient, responsive, and supportive as we implement new workflows. We especially appreciate their flexibility around our busy schedule and their willingness to adapt as new needs arise."

"The PGA team is delightful to work with, patient and helpful. We really enjoy partnering with them."

"Insightful and very responsive through our entire build. They even saved the day when our whole phone system went down and seamlessly took over our calls."

"Implementing our AI assistant has been a complete game changer for our health center. She has truly become part of our team and has transformed the way we handle incoming calls. Always pleasant, professional, and consistently answers on the first ring. Patients appreciate the quick assistance, and our team appreciates the reduced workload and smoother workflow."

"We've had a great experience using Pretty Good AI as a healthcare phone assistant. It helps manage incoming calls efficiently, schedules appointments accurately, and gives patients quick responses without long hold times. The AI voice is clear and professional, and it has helped reduce the workload on our front desk staff significantly."

"Their team demonstrated exceptional responsiveness and took the time to thoroughly listen and comprehend our complex requirements. Throughout numerous testing sessions, they remained actively engaged, collaborating with us to refine the system and ensure it met our specific needs."

"For clinics running on athenahealth, Pretty Good AI is more than just a voice agent. It's a deep-tier operational layer. It excels at managing the messy reality of medical scheduling, moving beyond simple scripts to handle complex, provider-level logic directly within your EMR. Their portal makes it easy to run analytics on our call system. I hope we can partner with them forever!"

"It is not a hard sell. It is more of a partnership. If you are looking for plug and play, this is not that. This is a fully customized voice agent to your health center’s workflows and needs. The PGA team puts the work in to ensure you are getting a product you love. 10/10 recommend!"

"Our AI agent supports appointment scheduling and cancellations, prescription refill requests, and routing clinical messages to providers and clinical staff. This has enabled our team to focus on other office responsibilities and reduced the pressure associated with more difficult and complex calls. I would highly recommend PGAI to any athena customer considering a virtual agent solution."

"Pretty Good AI stood out because of its strong athena focus, flexible pilot approach, and willingness to partner closely with us through real-world testing and tuning. What we have appreciated most is that Pretty Good AI feels like a true partner, not just an AI phone vendor."

"We adopted Pretty Good AI's voice agent a couple of months ago and it has been a total game changer to our entire operation. My team can now finally breathe a relief and focus on those patients who have very special needs. We have now worked with them to design and launch many additional more complex workflows, from new patient registration to medical intake, to outbound calls. They are truly the best technology partner for us."

"We looked at PGA because labor costs were climbing, but the ROI has been undeniable. It's rare to find a vendor that delivers both immediate cost savings and better patient experience. Pretty Good AI has done both."

"As a health information systems leader, I've worked with many vendors. Pretty Good AI stands out, not just for its seamless athenahealth integration, but for being responsive, reliable, and genuinely impactful. It's rare to find a solution that improves patient experience, staff satisfaction, and bottom-line performance all at once."