The Pretty Good AI Podcast
How AI is actually changing healthcare, without the hype. Kevin Henrikson talks with practice leaders, operators, founders and technologists.
Ep. 7 24:43Conductor Of Complex Organizations
Gordon Sampson, VP of IT infrastructure and operations at Planned Parenthood Federation of America, on running technology for a federated organization he does not fully own, why the biggest surprise was getting back to basics, and why building your own AI may be the only way to keep control of your data.
Ep. 6 36:08Pretty Good AI, One Year In by JJ Zhuang and Kevin Henrikson
Pretty Good AI co-founders JJ Zhuang and Kevin Henrikson reflect on a year serving athenaOne practices: why they started with the phones, what practices want from an AI team, and how they build around each customer.
Ep. 5 26:23Surgeon Builds AI On Side
Dr. Adam Cien, a fellowship-trained orthopedic surgeon at South Bend Orthopaedics and co-founder of TriageAI, on building a software company alongside a full-time surgical practice, why the product stays out of the EMR and deletes patient data within an hour, and what physicians should ask before buying any AI tool.
Ep. 4 20:44Front Desk Burnout Is Real
Mark Llorente, a healthcare operations executive with a career across hospital strategy, population health, and value-based care, on what actually breaks when private equity-backed rollups try to scale fast, why every turnaround starts as a people problem, and his test for any new technology.
Ep. 3 24:5840 Service Lines, One Hospital
Jay Carmichael, CEO and President of Horizon Health, on growing a rural Illinois critical access hospital from 200 employees to more than 900, running 40 service lines most critical access hospitals never attempt, and where AI actually fits.
Ep. 2 31:28Technology Isn't the Product
Jack Bretcher, COO of PartnerMD, on running IT and operations from one seat, industrializing everything behind a concierge practice that is tripling in size, and why the phones and the scheduling stay human.
Ep. 1 20:07You Can't Automate People
Katy Zorich, VP of People Operations at Zarminali Pediatrics, on how a three-person team supports 800+ employees through roughly a dozen acquisitions, and why the first thing you standardize is not the software.