How Pretty Good AI is priced
Pretty Good AI is priced on three metered components: a monthly platform fee per location, a monthly provider fee for the modules you switch on, and voice usage per call handled. Pricing is month-to-month, with no setup or implementation fee, and your first 30 days live are free. Rates are set in a written quote rather than a public list price; below is exactly what gets metered, what never gets billed, and the four inputs that decide your number.
The short answer
Pretty Good AI pricing has three metered components: a monthly platform fee per practice location, a per-provider fee for the modules switched on, and usage-based voice priced per call handled. Your first 30 days live are free in your own athenaOne environment, with your staff, on live work. Pricing is month-to-month only: we earn your trust every month, and if it is not working, you can cancel.
What gets metered
Platform, per location
Metered on: Each practice location you turn on, per month
A monthly platform fee covers the live athenaOne connection for a location: the integration itself, the configuration work behind it, monitoring, and support. It steps down as you add locations, so a group running dozens of sites does not pay the same per-location rate as a single office.
AI team modules, per provider
Metered on: Each provider covered by the modules you switch on, per month
The AI modules that work the athenaOne back end (referral intake, schedule and capacity, revenue protection, outcomes and KPIs) are priced per provider covered, per month; exact metering is agreed case-by-case in the order form. Turning on another module does not require a separate vendor, because 820+ athenaOne APIs are already connected underneath all of them.
Voice, by the call
Metered on: Each call the AI actually handles
Voice is metered per call, and different outcomes carry different rates: a call the AI contains end to end is priced differently from one it warm-transfers to your staff or takes as a voicemail. If your call volume drops in a quiet month, so does that line of your invoice.
What never shows up on the invoice
- Hang-ups, wrong numbers and spam. Calls that never became work are not billable events.
- Your first 30 days live are free.
- Extra athenaOne API access. The integration is not an add-on module you buy back later.
- Setup and implementation. There is no setup fee and no implementation fee.
Terms that keep the decision simple
No setup fees. First 30 days live free. Month to month after. No annual lock-in.
We agree on the first workflow, how success will be measured, and the pricing for continued use before launch. There are no setup fees. Your first 30 days live are free. The clock starts when your first agreed workflow goes live in your practice, whether that is voice, web scheduling, referrals or another workflow. When the free 30 days end, service continues automatically, month to month, at the pricing in your order form. New workflows are priced when activated.
There is no setup fee and no implementation fee. Your first 30 days live are free in your own athenaOne environment, with your staff, on live work. Easy to get in, even easier to get out.
What happens after day 30: service continues automatically, month to month, at the rates in your quote. Cancellation, notice and invoice details are set out in your order form.
What decides your number
Locations
How many sites go live, and in what order. This is the single largest driver.
Providers
How many providers the modules cover. This is what scales the module line.
Call volume
Your real monthly inbound and outbound volume, and how much of it the AI is expected to contain rather than route.
Modules
Which workflows you activate first, such as web scheduling, referrals or voice, and which you add later.
How the quote comes together
The number depends on four inputs: location count, provider count, monthly call volume and module mix. The same practice shape can differ a lot in call volume depending on specialty, payer mix and how much of the phone tree you want handled rather than routed, so a flat published price would fit one practice and miss the rest.
Before go-live we agree the first workflow, how success will be measured, and the pricing for continued use, in a written month-to-month order form. Your first 30 days live are then free, starting when that workflow goes live in your practice, and new workflows are priced when activated.
What you are paying for
We are your AI team for athenaOne.
Your practice has its own providers, processes, and rules. Pretty Good AI works with your team to fit the first workflow to the work you want to improve, agree on how to measure it, and keep improving it as your practice changes.
Start with one problem: patient engagement, staff tasks, referral follow-through, or work your billing team handles by hand. We confirm the scope, build the workflow, and make the next steps and exceptions clear.
Patient Engagement
We bring patients in and keep them close
We pick up the phone, day and night. Patients reach you by phone or secure two-way text. They book, reschedule, ask for a refill or get an answer. We call and text for you too, for confirmations, recalls, and open slots to fill. We use the context available from prior interactions to reduce repetition and help staff continue the conversation.
Task Automation
We do the staff work that piles up
A cancellation, a new referral, an overdue follow-up or a staff request starts a job. We do the steps, reach the patient if we need to, and hand the rest to your staff with everything they need. Your team sees the work in the Pretty Good AI Console or right inside athenaOne. Clinical decisions stay with your care team, always.
Referral Management
We turn referrals into first visits
Referrals arrive by fax, portal and form. We track each one from intake to first visit, chase the missing information, reach the patient and book the visit. You see where every referral stands, and where the funnel leaks.
Revenue Cycle
We keep revenue moving
Money leaks around every visit. We check insurance before the visit, track approvals so visits are not held up, contact patients about balances, send payment links through your existing payment portal, review documented payment plans, and follow up on the claims your team hands us. Built to your billing team’s rules.
We only do athenaOne
Production access to 820+ athenaOne APIs, with workflows built around your practice's rules. We read and write the real athenaOne record, so a workflow can finish instead of stopping at a handoff.
We build yours
Bring us the workflow you want to improve. We map the rules with your team, confirm what the integration can support, and agree on the first workflow and how to measure it. If another athenaOne Marketplace app does a workflow you need, ask us; we will tell you what the integration supports.
Live and measured
- 100,000+
- patient calls a month, at more than one customer
- About 60%
- of those calls handled start to finish by the AI at the largest deployments
- Hundreds
- of providers inside a single group
- 20
- specialties on our athenahealth Marketplace listing
The mix is deliberately wide: FQHCs, family practice and primary care, OB-GYN, behavioral health, orthopedics, pulmonology and sleep, gastroenterology, urology, urgent care and surgery centers among them. Different specialties break the front office in different places, and the rules that fix them are not the same rules.
Customer-reported results. Your numbers will vary by workflow, staffing, seasonality and call mix.
We agree on the first workflow, how success will be measured, and the pricing for continued use before launch. There are no setup fees. Your first 30 days live are free. The clock starts when your first agreed workflow goes live in your practice, whether that is voice, web scheduling, referrals or another workflow. When the free 30 days end, service continues automatically, month to month, at the pricing in your order form. New workflows are priced when activated.
HIPAA, BAA and security posture
We don’t sell AI. We build yours.
Map your first workflow.Frequently asked questions
- How much does Pretty Good AI cost?
- Pretty Good AI does not publish a list price. Pricing is built from three metered components: a monthly platform fee per practice location, a per-provider fee for the modules switched on, and usage-based voice priced per call handled. The total depends on your location count, provider count, monthly call volume and module mix. We agree on the first workflow, how success will be measured, and the pricing for continued use before launch, then put it in a written month-to-month order form.
- How does Pretty Good AI pricing work?
- Three components are metered: platform per location per month, a per-provider fee for the modules switched on, and voice per call handled. Calls the AI contains end to end, calls it warm-transfers to staff, and voicemails are priced separately from one another. Hang-ups, wrong numbers and spam calls are not billed at all.
- Is there a setup or implementation fee?
- No. There is no setup fee and no implementation fee. Your first 30 days live are free. The clock starts when your first agreed workflow goes live in your practice, whether that is voice, web scheduling, referrals or another workflow. When the free 30 days end, service continues automatically, month to month, at the pricing in your order form.
- Do I have to sign a long-term contract?
- Not at all. No setup fees. First 30 days live free. Month to month after. No annual lock-in. We earn your trust and prove ROI every month, and if it is not working you can cancel.
- Is there a free trial, and what does it include?
- Your first 30 days live are free. The clock starts when your first agreed workflow goes live in your practice, whether that is voice, web scheduling, referrals or another workflow. When the free 30 days end, service continues automatically, month to month, at the pricing in your order form. It runs in your own athenaOne environment with your staff on the agreed workflow, so you can evaluate the results against the measures agreed before launch.
- Can we start with a workflow other than voice?
- Yes. Web scheduling, referrals or another agreed workflow can go live first. We agree the scope, success measures and continued-use pricing before launch. New workflows are priced when activated. Voice does not have to be the first workflow.
- What happens when we grow?
- Pricing scales with usage, providers and locations. New workflows are priced when you turn them on, and everything stays month-to-month.
- Why does Pretty Good AI not publish prices on its website?
- Because the honest number depends on inputs we do not know until we look: location count, provider count, monthly call volume and module mix. A published per-seat price would be accurate for one practice shape and wrong for every other one. You get a written quote based on those inputs before anything goes live.
- How do I get a quote from Pretty Good AI?
- Start with your biggest pain point and a clear measure of success. Bring your location count, provider count, monthly call volume and module mix. We agree the first workflow, how success will be measured, and the pricing for continued use before launch, in a written month-to-month order form.
Get a written quote
Start with your biggest pain point and a clear measure of success. We prove and earn ROI every month: easy to get in, even easier to get out.
Pricing model last reviewed 2026-09-19.