Browse by Capability

Voice AI & AI Operations by Capability

Find resources by what you want to automate. Select a capability to see relevant guides, ROI analyses, and implementation strategies.

Call Center & Front Desk Automation

Reduce inbound call volume and front desk burnout with AI that handles routine inquiries, prescription routing, and patient navigation.

40 resources

Scheduling & Schedule Optimization

AI-powered scheduling automation that fills provider calendars, reduces no-shows, manages waitlists, and optimizes template utilization.

66 resources

After-Hours & Telephone Triage

Voice AI that answers patient calls 24/7, handles after-hours triage, routes urgent needs to on-call providers, and captures appointment requests.

31 resources

Prior Authorization Automation

AI that automates prior authorization workflows end-to-end — from intake and submission to status tracking and payer follow-up.

36 resources

Insurance Verification & Eligibility

Automate real-time eligibility checks and demographic updates to reduce claim denials and eliminate manual verification workflows.

23 resources

Patient Communications

Automated outreach, appointment reminders, care gap closures, and follow-up communications that keep patients engaged and reduce no-shows.

54 resources

Clinical Workflow Acceleration

Refill request intake, open order and tickler outreach, and results-callback scheduling routed to the right staff queue.

14 resources

Care Coordination & CCM

AI that automates chronic care management outreach, annual wellness visit scheduling, and care gap closures.

26 resources

Revenue Cycle & Billing

AI voice agents that handle patient billing inquiries, payment plan discussions, collections outreach, and pay estimation calls.

36 resources

Telehealth & Remote Care

AI automation for telehealth scheduling, remote patient monitoring follow-ups, and virtual care access.

10 resources

Medical Records & Documentation

Automate records requests, document management, and chart search workflows to eliminate manual handling.

16 resources

New Patients & Referral Intake

AI that captures faxed and emailed referrals, processes self-referral forms and provider portal submissions, and registers new patients without a person retyping any of it.

28 resources

KPIs, QA & Measurement

Per-call scoring and QA, KPI dashboards, patient surveys, and the call review console that shows what every automated interaction actually did.

32 resources

Forms & Letters Automation

Pre-fill school and sports physicals, FMLA paperwork, work and activity letters, and state health assessment records from data already in athenaOne, route them for a one-step provider approval, and return them to the patient in the room or through the portal.

17 resources

athenaConnect reference

Full athenaConnect capability map

The athenahealth Marketplace includes the capabilities below. Each one links to the closest existing PGA resource hub where relevant; capabilities without a current PGA resource hub are marked as coming soon or not currently applicable.

Not sure where to start?

Book a 15-minute demo and we'll show you which capabilities make the biggest impact for your practice.

Schedule a Demo →