Setting Up a Payment Plan on the Phone Without a Callback
A patient asks about a payment plan on a Tuesday call. Most practices promise a callback from billing. Here is how the plan gets set up on the first call.
7 min readCapability Resources
Revenue Cycle & Billing
AI voice agents that handle patient billing inquiries, payment plan discussions, collections outreach, and pay estimation calls — reducing AR days and staff workload.
Stored Cards, Card on File, and the Consent Conversation
Card on file only works if the patient understood what they agreed to. How a multi-specialty group runs stored card consent so it holds up months later.
7 min readPayment Links That Actually Get Paid in a Medical Practice
A payment link fails for reasons that have little to do with the link. What has to be true about timing, the balance itself, and the conversation around it.
8 min readPayment Links and Plans for OB-GYN Practices
Maternity balances build for nine months and bill at the end, straight into a reset deductible. How payment links and plans work inside athenaOne for OB-GYN.
9 min readPayment Links and Plans for Behavioral Health Practices
Weekly therapy visits accrue a new balance before the last one clears. How behavioral health practices automate payment links and plans without the pressure.
8 min readThe ROI of AI Voice Agents for Endocrinology Billing
GLP-1 and CGM paperwork buried your billing team. See how AI voice agents work payer status and patient balance calls so staff handle appeals.
6 min readHospital Billing and RCM: The Case for AI on Denial Follow-Up
Hospital revenue cycle teams cannot call every payer and patient they should. See how an AI voice agent adds follow-up capacity without adding RCM headcount.
4 min readImaging Center Billing and RCM: Recover Revenue Lost to Denials
Imaging centers lose revenue to authorization mismatches and unworked denials. See how an AI voice agent closes the billing loop without adding RCM headcount.
4 min readRural Health Clinic Billing: The ROI of AI Voice Agents
Rural health clinics lose earned revenue when billing work sits in a queue nobody has hours for. See how AI voice agents recover it without adding payroll.
4 min readMulti-Specialty Billing and RCM: Stop the Cross-Department Leak
A multi-specialty group runs many billing rules under one tax ID. See how AI voice agents work denials and balances across departments so RCM staff focus on appeals.
4 min readENT Billing and RCM: Recover Revenue From Denied Claims
ENT billing spans office procedures, hearing aids, and surgery, each with denial risk. See how AI voice agents work denials so RCM staff focus on appeals.
4 min readNephrology Billing and RCM: Recover Revenue From Denials
Nephrology billing runs on recurring dialysis claims and specialty drugs. See how AI voice agents work denials and balances so RCM staff focus on appeals.
4 min readThe ROI of AI Voice Agents for Physical Therapy Billing
Physical therapy billing runs on visit counts, authorization limits, and small-dollar claims. See how AI voice agents work payer status and patient balances.
5 min readMSO Billing and RCM: Standardize Revenue Cycle Across Sites
MSOs run revenue cycle across many sites and specialties. See how AI voice agents standardize billing follow-up so your central RCM team focuses on appeals.
4 min readFQHC Billing and RCM: Fix Medicaid Revenue With AI
FQHC billing runs on complex Medicaid eligibility and sliding-fee logic that stalls revenue. See how AI voice agents fix front-end RCM without stretching staff.
5 min readUrgent Care Billing and RCM: Recover Revenue With AI
Urgent care billing breaks under peak volume and intake errors. See how AI voice agents fix front-end RCM tasks so fewer claims bounce and more revenue lands.
5 min readThe ROI of AI Voice Agents for Pulmonology Billing
Pulmonology stacks office visits, procedures, and sleep studies into one billing workload. See how AI voice agents work claim status and patient balances so billers focus on appeals.
4 min readThe ROI of AI Voice Agents for Rheumatology Billing
Biologics and infusions make rheumatology billing high-dollar and denial-prone. See how AI voice agents work payer status and patient balances so billers focus on appeals.
4 min readThe ROI of AI Voice Agents for Urology Billing
Urology mixes surgical claims, procedure billing, and specialty drugs. See how AI voice agents work payer status and patient balances so your billers focus on appeals.
4 min readThe ROI of AI Voice Agents for Neurology Billing
Neurology claims are documentation-heavy and denial-prone. See how AI voice agents work payer status and patient balance calls so your RCM staff focus on appeals.
4 min readThe ROI of AI Voice Agents for Oncology Billing
Oncology claims are among the highest-value and most denial-prone in medicine. See how AI voice agents work payer status and patient balances so billers focus on appeals.
4 min readThe ROI of AI Voice Agents for Ophthalmology Billing
Ophthalmology mixes high claim volume with denial-prone injections and surgery. See how AI voice agents work payer status and patient balances so billers focus on appeals.
4 min readDermatology Billing and RCM: Cut Denials on High-Volume Claims
Dermatology runs high claim volume with tricky coding and denial risk. See how AI voice agents work payer status calls and patient balances so RCM staff focus on appeals.
4 min readOrthopedic Billing and RCM: Recover Revenue From Surgical Denials
Orthopedic claims run high-dollar and denial-heavy. See how AI voice agents work payer status calls and patient balances so your RCM staff focus on appeals.
4 min readCardiology Billing and RCM: Recover Revenue From Denials
Cardiology billing carries high-dollar claims and heavy denial risk. See how AI voice agents work denials and patient balances so your RCM staff focus on appeals.
4 min readGI Billing and RCM: Cut Claim Denials With AI Follow-Up
GI billing runs on procedures with strict prep, prior auth, and modifier rules. See how AI voice agents keep denials worked and balances collected inside athenahealth.
4 min read