The athenaOne Workflow Catalog: Every Workflow We Run Today
Every workflow Pretty Good AI runs on athenaOne today, named and grouped: calls, referrals, scheduling, outreach, prior auth, forms, and practice analytics.
11 min readCapability Resources
Care Coordination & CCM
AI that automates chronic care management outreach, annual wellness visit scheduling, and care gap closures, helping practices capture CCM revenue without adding staff.
What Building One athenaOne Workflow Actually Involves
What building one athenaOne workflow really involves: three anonymized accounts from first description to live, including the stages that stalled and why.
9 min readPost-Discharge Follow-Up Scheduling After an ICU Stay
Post-discharge follow-up scheduling fails in the gap between the unit and the clinic. Here is how AI books that handoff from athenaOne orders instead.
6 min readPre-Surgical Coordination Calls Across Three Departments
Pre-surgical coordination calls in thoracic surgery span three departments and three bookings. Here is how AI sequences every one of them inside athenaOne.
6 min readScreening Recall That Actually Reaches the Patient
The screening recall list is really two queues that disagree. How a preventative practice works open orders and tasks without calling the same patient twice.
8 min readMissed Treatment Outreach Without Crossing a Clinical Line
Missed treatment outreach in dialysis is logistics with a hard boundary. What the call may do, what it hands to clinical staff, and how to document both.
8 min readAnnual Wellness Recall When the Patient Has Six Specialists
An annual wellness recall competes with a calendar already full of specialist visits. The fix is anchoring the visit to a trip the patient is already making.
8 min readWound Care Open Orders and the Visit Series They Drive
Wound care open orders outlive the appointments booked against them. When a visit in a series drops, the order stays open and the patient gets called twice.
8 min readInfusion Confirmation and the Order That Gates It
An infusion chair can be booked and still not happen, because an outstanding order gates it. How infusion appointment confirmation should actually work.
7 min readAddiction Medicine Outreach Between Appointments
A missed visit in addiction medicine is the signal that matters most, and outreach carries disclosure rules ordinary reminder tools ignore. How to run it right.
7 min readEmergency Medicine Follow-Up After the Visit Ends
Most emergency department patients go home with an instruction to follow up and no appointment. Emergency medicine follow-up is a booking problem nobody owns.
7 min readOptometry Recall: Make the Annual Exam List Work
Optometry recall is the whole business model, yet most practices run it on a printout. How to make the annual exam recall list work itself in athenaOne.
7 min readOrthopedic Pre-Op Calls and the Week Before Surgery
The orthopedic pre-op call is mostly logistics, and the logistics are what cancel cases. What to automate in the week before surgery, and what to leave alone.
8 min readSurgical Coordination Calls in an Eye Practice
Cataract and retina surgery generate a chain of calls around one procedure. How surgical coordination runs when every step is booked and tracked in athenaOne.
9 min readWell-Child Visit Recall and the School-Year Calendar
Pediatric demand is not spread evenly across the year. How well-child visit recall works when the calendar, not the chart, decides when families will book.
9 min readDevice Enrollment Logistics for Pulmonology Practices
The order is placed and the machine still is not at the house. Device enrollment logistics is the chase between a pulmonology order and a delivered device.
8 min readAnnual Wellness Visit Outreach at Panel Scale
The annual wellness visit is a covered benefit many eligible patients never use. How to run annual wellness visit outreach across a geriatric panel by date.
6 min readOrder-Driven Scheduling Starts by Translating the Order
An open GI order is revenue waiting on a phone call. Working the order queue means turning clinical shorthand into a booking a patient will actually keep.
8 min readVaccine Recall and Screening Reminders Without a Mail Merge
Pediatric recall usually means a spreadsheet and a mail merge nobody repeats. How vaccine recall and screening reminders work when the list rebuilds itself.
7 min readLapsed Patient Reactivation Calls That Book
A reactivation call that sounds like collections gets hung up on. How dermatology practices call lapsed patients with a reason to book and a slot to take.
8 min readCare Gap Reminders That Book the Visit in the Same Call
A care gap reminder that ends without an appointment has moved nothing. How outreach and booking become one turn instead of two separate workflows and teams.
7 min readLapsed Patient Reactivation for Cardiology Practices
A cardiology recall list is full of patients overdue for follow-up and some who should never be called. How lapsed patient reactivation works inside athenaOne.
8 min readENT Recall Outreach for Audiology and Allergy
ENT recall outreach dies in a spreadsheet nobody works. How AI calls the audiology and immunotherapy recall lists and books them in athenaOne templates.
7 min readBariatric Program Coordination: The Clock Nobody Owns
The supervised visit clock, the clearance packet, and the multi year post op series all break the same way. How AI books the sequence inside athenaOne.
11 min readClosing the Sleep Medicine Follow Up Loop After the Study
Sleep medicine follow up breaks between study, titration, and the compliance visit. How AI keeps the sequence booked inside athenahealth.
9 min readInternal Medicine Care Coordination That Fills the Schedule
Internal medicine care coordination fails on outreach capacity, not intent. How AI works athena recall lists, ticklers, and wellness visit booking.
7 min readPodiatry Recall Outreach That Books the Next Visit
Podiatry recall outreach dies when the phones get busy. How AI works the recall list, refreshes coverage, and books the visit inside athena.
6 min readWound Care Referral Intake and Visit Series
A wound care series has to be booked as a block and re-authorized on a clock. How AI takes the referral, books the series, and holds it together in athenaOne.
6 min read