Adding a Location Without Rebuilding the Schedule
Opening a second site should be a configuration job, not a platform decision. What adding a location actually changes in scheduling, and what it does not.
7 min readSpecialty Resources
Voice AI & AI Operations for Ambulatory Surgery Centers
Voice AI resources for ASCs — automate pre-op scheduling, insurance verification, and patient communication at scale.
Waitlist Offer Order: Who Gets the Open Slot First
First come, first served is the wrong rule for a surgery center block. Waitlist offer order has to weigh readiness and yield, not just how long someone waited.
9 min readASC Records Requests: Chasing Charts You Do Not Own
An ASC hosts surgeons from outside practices, so the chart arrives from somewhere else. How AI runs the records chase and document routing inside athenaOne.
7 min read5 Ways an ASC Call Center Keeps Surgery Days on Track
An ASC call center runs on confirmations, arrival times, and payer checks. Here is how AI voice agents answer every line and protect block time.
5 min readAfter-Hours Calls in Surgery Centers: How AI Fixes It
ASCs field day-of-surgery confirmations and post-op calls after the lights go off. See how AI voice agents cover after-hours calls and route concerns to staff.
4 min read
ASC Prior Authorization: How AI Cuts Surgical Case Approval Delays
A single surgical case may need four separate authorizations, each with its own expiration date. AI tracks every component and flags gaps before they become day-of cancellations.
7 min read
ASC Pre-Op Calls: How AI Handles Day-of-Surgery Patient Communication
ASC cancellations disrupt OR schedules and patient care. Learn how AI voice agents deliver pre-op instructions, confirm surgery times, and route exceptions.
7 min read