Our team

Meet the team.

The engineering team that built Outlook for iOS and Android and led Instacart's AI transformation, now applying that same first-principles thinking to healthcare operations.

One throughline runs through everything we build: healthcare access, and the efficiency of the practices that deliver it. It's why we teach AI to pick up the phone, fill the empty slots in a schedule, align visits to pre-auth windows, and turn no-shows into kept appointments — clearing the manual work that keeps clinicians from their patients. That mission is behind every decision we make, and it's the bar we hold our work to.

Our founders

JJ Zhuang

Co-Founder

Co-founder of the company that became Microsoft Outlook Mobile. As Chief Architect at Instacart, he oversaw the company's technology strategy, including its AI-driven logistics and operations platform.

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Kevin Henrikson

Co-Founder

Co-founder of the company that became Microsoft Outlook Mobile. Led engineering teams through Instacart's technology and engineering transformation as VP of Engineering.

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Our origin story

JJ grew up surrounded by medicine — both parents and two uncles were physicians. His journey in building technology, digital communication, mobile productivity, food delivery, and now healthcare, has always been about efficiency: how to achieve more with less.

Kevin is a lifelong self-experimenter — intermittent fasting, strength training, and careful self-tracking — but his real wake-up call came when a family member was diagnosed with cancer. Navigating the system firsthand made the friction painfully clear.

Both founders saw the same pattern: the scarcest resource in healthcare is clinicians' time to deliver care, and yet so much of it is lost to everything that isn't care. They started Pretty Good AI to bring first-principles systems thinking and modern AI to everyday operations — so providers reclaim time, burnout drops, and patients get frictionless access to care.

Why we're different

We measure our impact by what we free up. For many customers, a voice-first launch brings immediate relief. Staff finally take long-delayed vacations and recover the headspace to plan instead of firefight. Then something organic happens: department by department, teams start bringing us their toughest pain points: manual pre-auth and claims, time-consuming intake, and other workflows that keep clinicians from care. That's the signal we optimize for: when we've become our customers' true innovation partner.